Shipping, Returns and Refunds
RETURN/ EXCHANGE POLICY
- Orders placed Monday-Friday before 3 pm est will begin processing that day, excluding holidays, and will ship within 2 days pending availability and credit verification. Orders placed after 3 pm est will begin processing the next business day, and ship within 2 days. Orders placed on Friday after 3 pm est will begin processing on the following Monday. Smokks will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification for credit verification. We use UPS, Fedex and USPS for delivery. We do not ship to Alaska, Puerto Rico, Hawaii, P.O. Boxes, military addresses.
- *DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS
- For domestic orders to continental US shipping is free.
- For international shipments, we use the United States Postal Service (USPS). There is a $16 flat rate for orders up to $400. Please email us at firstname.lastname@example.org for orders over $400. Delivery times vary per location but usually take about 7 - 15 business days(maybe more due to custom delays). The receiver will be responsible for any/ all taxes and customs duties. Smokks is not responsible for international shipments lost in transit. Click here for a list of international shipping destinations.
CHANGING OR CANCELLING ORDERS
- If you decide to change or cancel your order, please email us immediately at email@example.com. If your order has already been shipped, simply return the shipment and we will refund the purchase price of the item. Unfortunately, the return shipping costs are not refundable.
RETURN/ EXCHANGE POLICY
- If you are not completely satisfied with your Smokks purchase, you can send it back to us for an exchange or a refund. Returns must be pre-authorized by email (webstore@ smokks.com) prior to sending merchandise back, no exceptions.
- Returns must be postmarked within 14 days of the original shipping date. Customer pays for shipping on items returned to us.
- All merchandise returned must be unworn, unwashed, with the tags intact.
- Packing slips are required for all returns (Copy of pre-authorization email).
- We recommend that you send the package back to us via traceable carrier and to insure the full amount of the merchandise you are sending back to us. We are not responsible for missing packages.
- Original packaging must be intact in sellable condition.
- Exchanges/Refunds are processed within 3 days after we receive the merchandise. You will receive a confirmation by email when your exchanges/refunds are processed.
- We will not be able to process your exchange without having your original order back to us. In case merchandise is not available for exchange, you will be reimbursed.
- We will refund the credit card you used for the original purchase for the purchase price of the merchandise, excluding shipping cost. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise. You must include receipt for (ground only) shipping with return or you will not be refunded.
- If merchandise is damaged on the way, please contact us by email before sending it back to us.
- Sale merchandise are Final Sale.
- We have the right to deny credits if the merchandise returned does not meet our return policy requirements.
- If you have any question regarding return/exchange, please email us at firstname.lastname@example.org
- Shipping costs from Smokks will not be refunded or credited under any circumstances. All costs for return shipment are the responsibility of the customer, unless otherwise stated.
- Due to the costly nature of shipping internationally; we do not accept returns or exchanges- if you are uncertain of any size, color etc. PLEASE contact us at email@example.com prior to placing an order.
Please send returns to:
534 W 112th St.
New York, NY 10025
- Please email with any questions regarding our shipping/return/payment policies at: